Guest Information

Address of Resort
39/15, Moo 5, Maenam, Koh Samui, Surratthani 84330
Phone/Fax : +66 (0) 7733 2420

Reception
Our Reception opening hours are Mon-Sat, 9am – 5pm. The office is closed on Sunday.  For emergencies outside of these hours, please call the Manager on 082 424 1126.

Air-conditioning
All cottages have air-con for your comfort.  We recommend that you start the A/C at 23 degrees. Please close windows and doors when the A/C is on.  Please turn off the A/C when you go outside to conserve energy.

Internet WI-FI
Complimentary WI-FI is available throughout the resort.  The wireless name is Ban Tai River Gardens 4 or 5 the password is btrg@samui.

Cleaning
Linens are changed and cottages are cleaned every 3 days.  If you would like extra cleaning or linen changes, please contact Reception.  If your cleaning day falls on Sunday, our staff day off, your bungalow will be cleaned on Monday.

Laundry
A laundry and ironing service is available at 60THB per kilo.  If you would like your clothes washed, please place the items inside the laundry bags provided and drop into Reception.

Swimming Pool
Our pool is a salt water pool, which is beneficial for your health and the environment.  The BLUE towels in your room are for swimming pool and beach use.  Please be considerate of other guests and use the freshwater shower to rinse before you swim. Our pool is available for River Garden guests only, so please notify Reception if you would like to invite others to use the pool.
Please supervise your children at all times.

Drinking Water
Water at the resort is sourced from a ground well and is safe to brush your teeth, cook and make tea and coffee with.  It does have a slightly metallic taste, so you may prefer to buy your own bottled drinking water. 20L bottles for sale at Reception for 50B.

Smoking
All cottages have a private terrace and we ask guests to please smoke outside.

Electricity
Electricity is 220V with a 2 or 3 pin plug.
Toilets & Sanitation
Only biodegradable waste should be put down the toilets.  A small amount of toilet paper is ok.  Please dispose of cotton buds, sanitary products and condoms in the rubbish bins provided.

Rubbish Disposal & Recycling
Please place daily rubbish in the large bin outside your cottage and it will be cleared regularly.  We encourage recycling.  If you have glass or plastic bottles, tins and cans, please leave the items by the bin and our cleaning ladies will take care of it. Thank you!

Maintenance
Please report any breakages, plumbing, electrical or general maintenance issues to Reception, so that we can fix any faults and maintain the cottages to a good standard.

Airport Transfers
We can arrange for a trusted local taxi driver, who knows exactly our location, to be waiting at the airport on your arrival.
Please book your airport transfers at Reception.

Car & Bike Hire
A range of cars and scooters are available from our local Ban Tai car hire agencies at very reasonable rates.  We can also organize rental in advance and have the vehicle waiting for you at no extra charge.

Excursions & Activities
There are many excursions, activities and sights for you to enjoy while on Samui.  We can arrange a taxi tour of the island, and day trips to other islands nearby.  Please visit Reception for ideas, information and advice on what to do, where to go and how to get there.

Rainy Day activity
There are a good selection of DVDs at Reception for you to enjoy free of charge.  We also have a small selection of books in our book swap collection and a few family board games to choose from.  Looking for something a bit more active?  There’s a Table tennis table in the large sala and a yoga floor which guests are welcome to use.   Enjoy!

LOCAL BAN TAI and MAENAM areas

River Gardens is within walking distance to Ban Tai beach and the local shops.

Local Shops & Cash Machine
We have 4 local shops within a 10 minute walk.  The closest is a short walk over our little bridge and turn left, but there is a limited selection.  If you turn right and walk down to the T-junction, you meet the that road runs from the main ring road down to Ban Tai beach.   Turn left and you will find two local shops next to one another with a selection of essentials, including good local fruits.   Where this road meets the main ring road, there is a 7 Eleven with an ATM machine.

Night Markets (Walking Street)
There is a local market in Maenam on Thursday night and Bophut (Fisherman’s Village) on Friday night. They start from 5pm and pack-up around 11pm, weather permitting.

Supermarkets & Shopping Malls
Big C, Makro and Tesco Lotus are the largest grocery stores on the island, if you are looking to stock up the fridge. These stores are located in Bhoput on the main ring road.  Big C and Tesco are inside large malls with pharmacies, fast food outlets and restaurants as well.  Tesco Lotus has a bowling alley and cinema for rainy day entertainment.  The Wharf in Fisherman’s Village has an interesting selection of boutiques and restaurants. Central Festival is a large open air mall in Chaweng which has a big department store, as well as many other shops, cafes and restaurants.

Restaurants and eating out
Samui has a number of dining options, ranging from tasty road side noodle stalls to Michelin star awarded restaurants.  Local restaurants include: Nee’s a short walk from the resort in Soi Napasai. Green Garden, just 5 minutes around the corner and Mimosa and Koh Samui Resort are located on Ban Tai beach.

Massage
A massage is a wonderful way to unwind on vacation, so why not indulge in one…or maybe more!  Please ask at Reception for details.

Yoga
Classes are available in nearby Maenam, at Santosha Yoga Shala with Lily. Please ask at Reception for details.

Kiteboarding
Wet n Dry run a kiteboarding school on Maenam beach.
Please ask at Reception for details.

Transportation
Local songtaew vehicles can be hailed down on the main ring road.  A short trip to Maenam may cost 50B-100B each.  Taxis are also available and you will need to negotiate your price beforehand.  Taxi and songtaew rates will be more expensive at night.  The small map on the reverse side of our business card should help for directions.

MOSQUITOS
Mosquitos are more prevalent from 6pm until dark at 7pm.  We suggest you close your cottage windows and doors before dusk so mosquitos are not attracted to inside lights.  Use mosquito repellent and if you do get bites, we can recommend a local balm to reduce itching and infection.

SNAKES and other beasts
Thailand has many types of snakes, including a few poisonous varieties. They are extremely rare to see on our resort in well maintained gardens. If you see a snake, please keep away and try not to make sudden movements.  Please contact one of our staff if you see a snake on the resort and tell them where you saw it.  If you get bitten by a snake, get to the Nathon hospital quickly as they stock most anti-venoms.
Red centipedes (large and small) will also deliver a nasty bite, so if you are bitten by one you should go to the nearest pharmacy or hospital.  Scorpion bites although rare, should be taken seriously and treated at the hospital immediately.

EMERGENCY PHONE NUMBERS
Samui Rescue 1669 or 07742 1444
Emergency paramedic, rescue, and ambulance services to both Thai people and foreigners, whatever their situation.
Bangkok Samui Hospital Ambulance – 07742 9500 (Private Hospital)
Samui Government Hospital (Nathon) 07742 1230
Samui International Hospital  07742 2272
Thai International Hospital  07724 5721
Bandon Hospital  07724 5236
Fire Department (Nathon) – 106/199
Police Emergencies – 191
Tourist Police 1155 and they have English Speakers
Police Stations
Lamai – 07742 4068
Maenam – 07742 5070
Bophut – 07742 5071
Samui Tourist Police – 07742 1281 – 07743 0018